News

“Be the change you wish to see in the world.” - Mahatma Gandhi

Grace and I were looking through her 9th grade yearbook last night at dinnertime. Do you remember going through your yearbook and looking for all of the candid photo shots you were in? Well some things never change! Despite the fact that Grace’s picture count was lower than some of her friends, she was most upset that her favorite quote was misprinted on her profile page. In her most irate tone she said, “How could someone misquote Gandhi?” Honestly, I was just happy that she chose a quote as grand and selfless as this.

As we get older we forget what it is like to be young and dream big dreams. On the other hand, I have discovered that having teenagers is really cool because I am constantly amazed at how big their dreams are. I suppose at this point in my life I would have to say one of my favorite quotes is from the background lyrics for Teach Your Children Well by Graham Nash, “Teach your children what you believe in. Make a world that we can live in.”

I get excited when dreams become reality and when change occurs that improves the quality of our lives. Years ago we had a dream to build the best website in our segment of the insurance industry. Many years later, I finally have the metrics that tell me our commitment to this dream has paid off. Last month alone we had over 68,000 different page views on our web site. There were over 10,000 visits to policy related pages – certificates of insurance, policy documents, policy details and the like. Over 850 of you went to our online bill payment and another 775 went to the reports pages to get your statements, expiration lists, and production reports. On average we have more than 600 ‘visits’ a day over the web to connect to our in-house system in order to service your accounts. This is change I think we can all agree on.

Here at Tuscano we work diligently to anticipate your needs and provide great systems to make working with us easier. We are also vigilant to be on the lookout for programs and markets that will help you take advantage of changes in the marketplace. The build-up of industry that surrounds natural gas drilling in the Marcellus Formation is one of those types of changes. We can help you with all types of risks – trade contractors that support the drilling; oil and gas contractors that build the wells; trucks delivering the stone or water to the well sites; and truckers who need pollution coverage hauling it out. If this industry is booming in your area, call us. We know about the exposures and the regulations.

Finally, I want to send an apology to all of you who had difficulty getting through to us on our phones last week. We had a ‘Series of Unfortunate Events’ where our phone system provider (Verizon) replaced equipment in their building that messed up the circuits to our building. If you think you were frustrated you should have seen me! Unfortunately, bad things happen but I am assured it is all in the past. Fortunately, we have our awesome website that still allows you to get things done.

Dream big,